Refund Policy
Last updated: 7/29/2026
30-day money-back guarantee
We want you to be happy with Blackline AI. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — for both subscriptions and the day pass.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle.com Market Ltd. Please request your refund at paddle.net (enter the email used for the order) or email us at kontakt@blackline-documents.com.
After a refund
After a successful refund your paid access ends. The free plan remains available.
Statutory rights
In addition to this guarantee, mandatory consumer protection rights (e.g. the EU right of withdrawal) remain unaffected.